Refund policy

The short version

Stock items: 30 days, unused, full refund. Custom and personalized work is not returnable — which is why we send you a proof to approve before anything gets cut.

Custom and personalized orders

Anything cut to your name, logo, USDOT number, registration number or artwork is made specifically for you and cannot be returned or refunded once production has started.

This is why we proof everything. Before we cut, we send a to-scale proof showing exact spelling, size, font and color. Nothing goes on the cutter until you approve it. Please read the proof carefully — approving it confirms the layout is correct.

If we cut something that does not match the proof you approved, that is our error and we will remake and reship it at no charge. Just tell us within 5 days of delivery.

Stock items — 30 day returns

Non-personalized items may be returned within 30 days of delivery. The item must be unused, uninstalled, and in its original packaging with backing and transfer tape intact.

To start a return, email jzacdesigns@jzacdesigns.com or text 509-720-8239. We'll confirm the return and send you shipping instructions and the return address. Please don't ship anything back before contacting us — unannounced returns can't be matched to an order and won't be accepted.

Return shipping is the customer's responsibility unless the return is due to our error, a defect, or a wrong item shipped — in those cases we cover it.

Damaged, defective or wrong item

Inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 5 business days and we will make it right — remake, replace or refund, your choice. Photos help us move fast.

Warranty — installed work and self-apply kits

Installed work — 7 years. Vehicle, window and marine lettering installed by JZAC Designs is warranted for 7 years from the date of installation against material and application defects — lifting, cracking, edge failure or premature failure of the vinyl under normal conditions. Contact us and we will inspect and re-do the affected area at no charge.

Self-apply kits — material only. Kits you install yourself are warranted against defects in the material: a faulty batch of vinyl, a cutting error on our end, or a set that does not match the proof you approved. Application is not covered, because we did not do it. If the material itself is defective we replace the set free — tell us within 5 business days of delivery.

Neither warranty covers failure caused by a surface we advised against, damage after installation, pressure washing directly on the edges, removal attempted by someone else, or normal wear from age, abrasion or chemical exposure.

Warranty service means repair, replacement or remake of the affected lettering. It does not cover vehicle downtime, loss of use, or charges from anyone other than JZAC Designs.

Order changes and cancellations

Need to change or cancel? Contact us right away. Before you approve your proof, we can change or cancel anything at no charge. After the proof is approved and the material is cut, custom orders can no longer be cancelled.

Refund timing

Approved refunds go back to the original payment method within 10 business days of us receiving and inspecting the return. Your bank or card issuer may take a few additional days to post it. If more than 15 business days have passed since we approved your refund, contact us.

European Union — 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be unused and in its original packaging. Note that under EU law this right does not apply to goods made to your specification or clearly personalized — which covers our custom lettering and decals.

Questions

Email jzacdesigns@jzacdesigns.com or call/text 509-720-8239, Monday–Saturday 8:00 AM – 6:00 PM Pacific.