Shipping policy

Free shipping

Decals, lettering kits and compliance sets ship free to all 50 states — no minimum. Most other orders ship free as well. Where a shipping charge does apply, it is shown at checkout before you pay. There are never surprise shipping costs added after an order is placed.

Processing time

Custom and made-to-order items are cut and shipped within 2–5 business days of proof approval. Larger orders, multi-vehicle fleet sets and complex layouts may take longer — we'll tell you up front if that's the case.

The clock starts when you approve your proof, not when you place the order. Replying to your proof quickly is the fastest way to get your order out the door.

Shipping time

Standard shipping typically takes 1–5 business days after it leaves us. Express is available at checkout if you need it sooner. Delivery times are estimates provided by the carrier, not guarantees.

Rush service

Need it faster? We offer a rush option that moves your job to the front of the production queue. Add it at checkout or call us.

Tracking

You'll get tracking by email as soon as your order ships. If you haven't received tracking within 5 business days of approving your proof, contact us and we'll find out where it stands.

Installed work

Installed vehicle, window and marine lettering is scheduled directly with you — it isn't shipped. Installation is available in Washington and North Idaho. Travel outside our standard service area may carry a travel charge, quoted before we book.

Shipping address

Please double-check your address at checkout. We ship exactly to the address provided. We can't recover orders sent to an incorrect or incomplete address, though we'll always help you try.

Damaged or lost packages

If your order arrives damaged or doesn't arrive at all, contact us within 5 business days of the expected delivery date. We'll file the carrier claim and get a replacement moving — you don't have to deal with the carrier yourself.

Carrier delays

Once a package is with the carrier, delivery timing is out of our hands. We're not responsible for delays caused by carriers, weather or other events outside our control — but tell us anyway and we'll help chase it.

International orders

We ship internationally at a flat rate shown at checkout. International customers are responsible for any customs duties, import fees or taxes charged by their country. These are not included in our shipping charge and are collected by your local customs authority, not by us.

Questions

Email jzacdesigns@jzacdesigns.com or call/text 509-720-8239, Monday–Saturday 8:00 AM – 6:00 PM Pacific.